The Unified Call Center was established to efficiently provide remote services to users. It is considered the primary access point to the IT department, and it guarantees quick access to our high-quality services.
- Providing remote support to all users.
- Receiving operational suggestions through the university website.
- Transferring operational suggestions to the concerned parties and following-up on the progress.
- Configuring and installing software remotely.
- Closing 75% of the operational suggestions directed to the General Directorate of Information Technology in a timely manner.
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